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It’s hard to describe the excitement around our offices: ClubUBT has become ClubBluff. Shout it out! We wanted to establish a unique name that represented our future direction; one that we could own and build upon for future generations of players. Our goal is to continue to add more Club benefits, continue to increase the prize pool and add other tournament games to play.
That way U Win!
To better understand this transition, we’ve answered some important questions you may have:
Will my user name and password be the same after the game is upgraded?
Yes. Your username and password will not change after the game is upgraded.
Do I need to create a new account?
No, you do not need a new account. Your current login and password are the same.
Will I lose my existing points and prizes won?
No. All of your Tournament Points, Play Chips and Prizes will be available immediately.
Will this affect or delay any of the prizes I have already claimed?
No, only our name has changed. All prizes that are properly claimed will be paid in our normal business process.
Have the prices changed?
No, your current membership fee will remain the same.
Why did my desktop icon change?
When we upgraded you to ClubBluff, your icon changed to match the new brand. It still functions the same. You can also login via our web site, www.ClubBluff.com.
Are you still going to be having blackjack tournaments?
Yes, the Club will continue to offer Elimination Blackjack Tournaments. We are also looking to add other tournament games in the future.
Do I still have full access to the benefits, like the Las Vegas Advisor and Digital Bluff Magazine?
Absolutely. All the Club benefits are fully available to Members.
Will my Buddy List or game setting change?
No, all the names and notes in Club Buddy will remain the same as well as any specific settings that you may have made to personalize your game.
Some navigation buttons now open web pages. What are these?
As part of our upgrade, you will experience our new Web-based account pages. This allows you more flexibility in managing your account, benefits and redeeming your prizes. It also give us the ability to continue to expand our Club Benefits and other future games.
What if I have an issue with the upgrade?
Please feel free to contact us via live chat. We would be more than happy to help you get you back on track and to the tables.
What will I see on my bank statement as a result of this change?
Your statements will continue to show: “ClubSvc 702-448 8542”. If you have any questions regarding your bill, please call us at the number above.
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